Shipping policy

Shipping

Most orders are prepared for shipment within 2–3 business days. You will receive an auto-notification from us with a tracking number the day your package is shipped. That means that we packed your order and it was sent to our mailroom for carrier pick-up.

Due to the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. It may take up to 5 days for tracking to be available, and we unfortunately do not have any additional information other than the information provided in the tracking number. Please reach out directly to the carrier if you are having an issue with your tracking information, as once an order leaves our facility, delivery times and updates are outside of our control. We unfortunately cannot do anything to expedite this and cannot guarantee a timely delivery. Please also note, shipping and processing time does NOT include transit time, something we cannot control.

Most items that qualify for free shipping are shipped via USPS. If your order is time-sensitive, we suggest upgrading to our priority option that is available at checkout. While that will not change processing times, it will likely reduce delays in transit.

We are not responsible for delays caused by carriers, weather conditions, incorrect addresses provided at checkout, or any other circumstances outside our direct control. Customers are responsible for entering accurate shipping information at the time of purchase.


Returns / Exchanges

We strive for 100% customer satisfaction, always! If you’re unsatisfied with your Jack Be Nimble products, please contact our Customer Care team at hello@jackbenimblecandles.com. So that we can better assist you, please include your order number followed by the request in the subject line, for example:

  • (Your Order Number) – Exchange Request

  • (Your Order Number) – Return Request

All returns must be processed within 60 days of receiving your order and require proof of purchase (e.g. your Jack Be Nimble order number, order confirmation email, store receipt, etc).

If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.

Products must be returned unused, unburned, and in their original packaging. We reserve the right to deny returns or exchanges if items are not returned in resalable condition.


Damages

All of our candles are wrapped and packaged to protect from damage during shipping. Should you receive a candle that is damaged, please email hello@jackbenimblecandles.com within 5 calendar days of receiving your item. Please keep all shipping materials until damage claim is completed.

Failure to provide photos of the product, packaging, and shipping box may result in denial of a replacement or refund.


Missing Packages

If your package is missing please contact us and we will reach out to the carrier. If your package is missing and you have not received it but tracking says delivered we are no longer liable. You will need to reach out to the carrier for assistance.

We strongly recommend selecting a secure delivery location, as we cannot replace or refund orders marked as “delivered” by the carrier. Lost or stolen packages after delivery are the responsibility of the customer.

Coupon codes must be applied at checkout and cannot be applied retroactively once an order is placed. Only one promotion code may be used per order.