Important Order Information

Additional Policies

Heat & Weather Conditions
Our candles are made from 100% soy wax, which can be sensitive to extreme heat. While we package carefully to minimize the risk, we are not responsible for heat-related damage once your order leaves our facility. If you live in a warmer climate or are ordering during the summer months, we strongly recommend selecting an expedited shipping option.

Order Changes & Cancellations
We begin processing orders quickly to ensure timely shipping. Once an order is placed, we cannot guarantee changes or cancellations. Please double-check your shipping address and order details before submitting your purchase.

Custom & Limited-Edition Products
Custom orders, private-label candles, and limited-availability collections are considered final sale. These products are not eligible for return, refund, or exchange, except in cases of shipping damage reported within the stated time frame.

Coupon codes must be applied at checkout and cannot be applied retroactively once an order is placed. Only one promotion code may be used per order.


Fraud Protection & Order Verification

Unfortunately, online fraud is a growing issue for small businesses. This policy helps us keep our prices fair, protect honest customers, and safeguard Jack Be Nimble from fraudulent transactions.

Some orders may be flagged by Shopify’s fraud analysis system. If your order is flagged, we will attempt to contact you once by email and/or phone to verify your information.

If we are unable to reach you using the contact details provided at checkout, we reserve the right to cancel your order and issue a refund. This step ensures that neither you nor our business is put at risk.

Please note:

  • We only ship to the billing address associated with your payment method, or to another verified shipping address.

  • Customers are responsible for providing accurate, up-to-date contact and payment information at checkout.

  • Jack Be Nimble reserves the right to deny or cancel any order if we are unable to confidently verify its legitimacy.