Orders + Customer Care
Did you raise your prices again?
Our raw materials we use has doubled in price in the past 12 months. Beginning Tuesday, January 3, 2023 our regular 11oz candles will start at $34. I am grateful and humbled to have you as part of my community, and as I continue to grow in a changing world, I promise to always be honest and honoring of your loyalty to my brand.
Is there sales tax?
The state of Georgia is subject to sales tax.
How long will it take for my order to arrive?
Domestic orders leave our studio within 5 - 7 business days and once scanned by our carrier take 2-8 business days to arrive via USPS
During holiday times it may take longer as order volume increases. If you need your order sooner please email us.
Please note: we only ship out on Tuesdays and Thursdays. If you need your order sooner please add next day shipping and message us so we can expedite your order ASAP.
What if the item I want is unavailable/sold out?
We restock our shop often so be sure to check back!
What shipping method do you use?
At this time we use US Postal Service.
Can I pick up my candle order?
Yes, you can! We provide curbside pick-up and will place your order in your trunk. Our pick-up hours are 10am - 3pm Mondays and Fridays only. Please call ahead to schedule a time.
Do you offer exchanges or returns?
What if my package is missing?
What happens if my candle is damaged during shipment?
What is your refund policy?
Refunds are processed on unused, undamaged products only. Please return your items back to Jack Be Nimble HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.
Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.
Can I exchange my candle if it was a gift?
If you received one of our candles as a gift and want to exchange for another candle please return your item(s) back to Jack Be Nimble HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process exchanges on items that arrive broken. No refunds given for gifts.
Does Jack Be Nimble offer Shop Pay?
Yes! We offer AfterPay installments on orders $50+. Check out our Shop Pay FAQ page for all details.
About Our Candles
What's the best way to burn Jack Be Nimble Candles?
Our recommended burn time is 3-4 hours. On the first burn, allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling.
We choose to work with soy wax for a variety of reasons. We love that it's renewable and carbon neutral. We love that it burns more cleanly - and better yet - for a longer period of time than paraffin. We love the way soy wax smells mixed with a good fragrance. And mostly, we love working with soy because it's a natural and non-toxic product that we can touch with our hands every day.
How is soy wax made?
Soy beans are husked and dried into flake form, then the oil is extracted from the flakes and hydrogenated. The hydrogenation alters the chemical compound so that soy bean oil is a solid at room temperature - soy wax! Leftover bean husks are typically used as animal feed.
Is your soy wax GMO free?
The short answer is no. The protein used to test for the presence of GMOs is not present in soy wax, therefore there is no reliable way to test for GMO free soy wax. Furthermore, only a very small percentage of soy beans grown in the US are considered organic/GMO free. If and when GMO-free soy wax becomes readily available, we will definitely use it!
Are your fragrances phthalate free? What is a phthalate??
All our fragrances are phthalate free. Phthalates are used to dissolve raw materials in apothecary, medicine, and fragrances. Recently there has been concern linking high levels of phthalates to health issues, especially in children. While there are no rules against phthalate use in candles, we decided not to work with fragrances with phthalates in them. The levels of phthalates typically found in a candle are not harmful to a consumer or manufacturer, but we decided that simpler is always better.
Are your candles vegan? Do you or your suppliers test on animals?
Our candles and fragrances are considered vegan! We are happy to report that neither we nor our suppliers engage in animal testing.
Do you use essential oils in your candles?
We use fragrance oils that do have components of essential oil, but we do not use straight essential oils. While we love essential oils, we think that fragrance oils are better for use in candles, as the scent throw is stronger. Many essential oils tend to evaporate when they are burned because the flash point is so low.
How fragrant are Jack Be Nimble Candles?
We find that our candles fill a medium to large sized room nicely. For rooms with high ceilings we recommend 2 or more of our candles. Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming, but rather can be used every day.
How often are new scents/products released?
We try to release 1-2 new scents to our line each year. Follow us on social media and sign up for our newsletter on the homepage for sneak peaks at upcoming products.
Are your candles available for wholesale?
Yes! We are always looking for new shops and boutiques to work. Please visit our wholesale page and fill out a form. We will be in touch right away to work out the details.
Do you offer private candle parties?
Yes, we do!
• We offer private candles parties for a minimum of 6 people with a maximum of 8.
• $50 per person
• BYOB and any snacks you'd like to have.
• For more details about what to expect please see our candle workshops
• We'd love to help you plan your next event. Give us a call or email us at to discuss the details.
I'm ready to re-use my Jack Be Nimble Candle jar. Now what?
Visit our how to reuse page for more details.
Do you offer a recycling program for empty candle jars?
As of now, we do not have a recycling program. Please stay tuned for an update, but all Metro Atlanta residents are welcome to drop off their used, clean jars at our Chamblee warehouse. Meanwhile check with your local community for a recycling program.
Do you have private candle workshops?
Yes we do! The minimum for a private class is 6 and we can accommodate a maximum of 8. The costs is $50 per person.
How long do your candle workshops last?
All of our candle workshops are 90 minutes long.