Refund policy
Refunds
Refunds are processed on unused, undamaged products only. Please return your items back to Jack Be Nimble HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3–10 business days.
Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third-party products.
We reserve the right to refuse a refund if returned items are not in their original, unused condition.
Coupon Codes
Promotions and coupon codes do not apply to clearance items or seasonal bundles as they have already been discounted. Exceptions may apply.
Birthday Discount: please do not reach out on your birthday to say you want the discount code. Unfortunately we have no way of validating that it is your birthday over the phone or website chat. Please enter your details in the pop-up and your code will be delivered to you via email. Thank you for understanding our process.
Coupon codes must be applied at checkout and cannot be applied retroactively once an order is placed. Only one promotion code may be used per order.
Gifts
If your candle purchase is a gift and you would like to omit the invoice and include one of our Jack Be Nimble gift cards instead, please specify in the notes during checkout and be sure to include what you’d like us to write on the card.
If you received one of our candles as a gift and want to exchange for another candle please return your item(s) back to Jack Be Nimble HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process exchanges on items that arrive broken. No refunds given for gifts.
Gift recipients are eligible for exchange only; refunds will only be issued to the original purchaser.